FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and based on the amount of space your items take, the weight of materials, and labor involved. We always provide upfront pricing before starting—no hidden fees. We proudly offer discounts for seniors, veterans, repeat customers, and curbside pickups whenever possible. Our goal is to provide reliable service at a price that makes sense.
- What is your typical process for working with a new customer?
We start by learning about your project through a message, call, or photos of the items. We may ask for your ZIP code, where the items are located, and if there are stairs, garage access, backyard access, or if items will be brought to the front. Once we understand the job, we provide a clear estimate and schedule a convenient time. We arrive on time, confirm pricing before starting, complete the job efficiently, and leave the area clean. Our goal is to make the process easy and stress-free.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on work, customer service, and learning the safest and most efficient ways to remove, load, and dispose of unwanted items. We understand proper lifting techniques, job site safety, and responsible disposal practices. We are a registered business and fully insured, giving customers extra peace of mind. We continue improving our service through real-world experience every day.