Ambassador Property Management
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Management needs
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Introduction
When it comes to your rental portfolio, don't entrust your home to just any property manager in Austin. You need a team that will work hard on your behalf and won't use hidden fees or extra costs to milk you for all your worth. At Ambassador PM, we aim to remain transparent in all that we do—we want to earn your trust.
Overview
Hired 5 times
12 employees
20 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
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Specialties
Management needs
Reviews
3.4
20 reviews
5
55%
4
5%
3
0%
2
0%
1
40%
Robert S.
Sep 2, 2015
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Hired on Thumbtack
Hired on Thumbtack
Property Management
Past Customer
Aug 13, 2014
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From Google
From Google
The worst property management company in existance. Don't believe me? Pull up to there 'office' that has no one in it and call the numbers - you'll be lucky if someone answers, if or when they do you will get the rudest most unprofessional service in the world. If you are considering being a Tennant in any property managed by this group, I would look at all other options first. Had a leak in a shower on a second floor that was dripping into the first floor through the wall. Persisted for over a month and half, solution to the problem did nothing to inspect or address the damage in the wall, potential mold or anything else. This is a company that was clearly built of running slums and you should expect that level of service and professionalism from them.
Past Customer
May 15, 2015
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From Google
From Google
These people are the worst. I am a Realtor that brought them clients. We were the first apps in but they told us it could be up to SEVEN days to process and they would accept other apps and app fees the whole time they are running mine. Basically they are running at least three groups of people's apps at the same time. They claim this is just their policy but it is unlike anyone else's policy and it seems that they are just trying to collect people's app fee money. There is no other reason you would run so many apps at once. Very frustrating and very bad business. Running multiple groups of apps at the same time should be illegal and on top of all that the staff is very rude on the phone. Good luck with this sketchy bunch.
Past Customer
May 25, 2016
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From Google
From Google
I don't suggest using this company, they take multiple applications for a property, and in my case banked my first months deposit despite us never getting to contract stage. They first declined our application and then came back a week later saying it had been approved. We never proceeded with the property and they kept the deposit for five months without returning it. The deposit check should never have been deposited in the first place, and then they made no effort to refund the money. It seems they are very much a one man show as the only person I could get through to was the guy who informed me he was the owner, and when I spoke to the owner I got lots of attitude. Very unprofessional!!
Past Customer
May 26, 2016
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From Google
From Google
If I was able to give zero stars i would. I had to fix multiple things in the house we rented from them. Like day before Thanksgiving the hot water heater went out and they said it was an emergency to fix and wanted to schedule sometime after Thanksgiving. So I had to buy the part and replace it myself to have hot water on Thanksgiving. Second the disposal had crack in it from previous tenants that looks like they tried to repair with plumbing hardener or something of that line. So the whole bottom of cabinet was molded and they said they would get to it but never gave me a date. So I bought new disposal and replaced my self and treated the mold the best I could as know there was mold under the cabinet and sure that is what kept smelling. 3rd they just showed up in the morning without a call while I was sleeping and said they needed to inspect the property. After about 15 minutes I found two ladies peeking in the back window and I let them in to have them yell at me for locking my doors. They have sent a pretty good amount to collections as after all these issues and more and we were renting for 5 years we called it quits and moved on short of our lease. I get that we cut our lease short by 4 months but couldnt deal with these idiots anymore. Be aware of you are wanting to use this company for your rental.