FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostics and repair labor are bundled at the same labor price whether you need one or both. Replacement parts cost extra. On-site service is available for an additional fee. We discuss pricing and obtain your approval before any work begins. Contact us for current pricing.
- What is your typical process for working with a new customer?
All work is by appointment. Tell us the Windows computer model, symptoms and any recent changes, then arrange drop-off, an on-site visit or suitable remote support. We discuss the work and pricing and obtain approval before beginning. Repairs usually take the same day to three business days, depending on parts. Password Reset Only requires bringing the computer to us and usually takes less than 15 minutes. Bring the laptop power adapter for laptop drop-off.
- What education and/or training do you have that relates to your work?
I have over 35 years of experience working with computers and over 17 years repairing computers as a business, with a focus on Windows desktops, laptops and servers.