FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in simple, fair pricing that works for you! Our hourly rate means you're in charge of the cleaning plan, directing our team to focus on what matters most to you. We love keeping your home consistently sparkling, so we offer a 40% discount for weekly service, 30% for bi-weekly, and 20% for monthly. We're so confident you'll love the results that we don't process payment for 24 hours, giving you time to make sure everything is perfect. Be sure to ask about our current promotions, too!
- What is your typical process for working with a new customer?
From our very first conversation, our goal is to give you complete peace of mind. We start by listening to your needs, discuss your priorities, and provide a transparent quote. Our commitment continues after the cleaning is done, as we'll personally give you a ring to ensure you're happy with your sparkling home. It's all backed by our "24-Hour Happiness Guarantee," so you can relax knowing you'll never pay for a service that isn't done to your liking.
- What education and/or training do you have that relates to your work?
All of our cleaners have been through a 5-step screening process, are experienced cleaners, and have passed a background check!