FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer Military discounts and well as first responders discounts . Please inquire within!
- What is your typical process for working with a new customer?
1. Initial Contact and Inquiry: • Customers reach out to a service provider or business with their needs or inquiries. This could be through email, phone calls, websites, or in-person visits. 2. Needs Assessment: • The provider typically conducts a thorough assessment of the customer’s needs. This may involve discussions, surveys, or analysis of existing data. 3. Proposal and Quotation: • Based on the needs assessment, the provider prepares a proposal or quotation that outlines the scope of work, deliverables, timelines, and cost estimates. 4. Negotiation and Agreement: • The customer and provider negotiate the terms of the agreement, including any modifications to the proposal. Once both parties are satisfied, they formalize the agreement, often through a contract. 5. Project Planning: • For more complex projects, a detailed project plan is created. This includes defining milestones, tasks, responsibilities, and timelines. 6. Execution: • The provider begins the actual work, keeping the customer updated on progress. Effective communication and collaboration are crucial during this phase. 7. Quality Assurance: • Depending on the nature of the project, there may be quality checks and testing to ensure that the deliverables meet the customer’s requirements. 8. Delivery: • The completed work or product is delivered to the customer. This might involve training, documentation, or handover of assets. 9. Feedback and Revisions: • The customer provides feedback on the work, and if necessary, the provider makes revisions or improvements to address any concerns. 10. Payment: • The customer makes payments as per the agreed-upon terms, which may include partial payments at milestones or final payment upon project completion. 11. Post-Project Support: • Some projects require ongoing support or maintenance, which the provider may offer as part of the agreement. 12. Closure and Evaluation: • Both parties evaluate the project’s success and any lessons learned. This can inform future collaborations. 13. Continued Relationship: • If the customer is satisfied, they may continue to work with the provider on other projects or services. This process can vary significantly depending on the industry, the nature of the work, and the specific needs of the customer. Effective communication, transparency, and a clear understanding of expectations are critical at every stage of the process.
- What education and/or training do you have that relates to your work?
I am osha certified and a member of the Hispanic chamber of commerce