FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our flat-rate pricing includes much more than the standard tuning. Our pricing also includes a free itemized estimate and our auto-reminder service. The itemized estimate will detail any other services your piano needs to bring it to peak performance. This allows you to schedule the other services as you see fit. Before your appointment, we will ask you for your email address so we can add you to our Auto-Reminder List. Then, 6 months after your appointment you will get an email reminding you to tune your piano. Never miss a tuning again!
- What is your typical process for working with a new customer?
Len Hess Piano Service makes it easy to maintain your piano. New customers who need their piano tuned can set up an appointment at their convenience. We offer online appointment booking and have a contact form if they have any questions. Customers can also book appointments by email or phone. For piano repair or restoration contact us by phone or email so we can better assist you.
- How did you get started doing this type of work?
Raised in a family of all musicians and piano tuners I began learning very early about the business. After high school, I realized it was a profession that would keep me close to music while learning a skilled trade for income. Then I discovered I was good at it, and my interest in piano service grew. I enjoy what I do. If you can enjoy yourself at work, well, I think its a good thing. It makes for good results as well. I have Brothers, uncles, cousins, nieces, and nephews scattered across the lower 48 who are piano repair service tradesmen\women. Shall I say, it runs in the family?