Symbri

Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Each package we offer is paid on a monthly basis. This means if a customer signs up for our full service package, the $179 price covers the entire month of pool care or 4 to 5 cleanings. All payments are made on the first of every month and pay for the service recieved in the previous month. This means customers only ever pay for service they have already received. We depend on our reputation and we believe in keeping customers by providing exemplary service not though legal contracts. So customers can cancel or leave at any time without penalty. If you have any other questions about plans or prices we highly suggest visiting are website or giving us a call.
• What is your typical process for working with a new customer?
  We try to make things as pain free for the customer as possible. Signing up for service is as simple as filling out our online sign up now form found on our website. Once we receive the sign up now form, the customer will receive a text message within a few hours with the time and date of there first cleaning, along with there assigned technicians profile information. Customers can choose to be there for there first visit or not its entirely up to you. Some customers sign up online without ever speaking to us. They simply start receiving service reports in their emails inbox.
• What education and/or training do you have that relates to your work?
  We have created our own unique fully fledged certification program that goes well beyond any national certifications currently offered today. All of our technicians must have at least 1 year minimum of field experience, pass a three stage board review and written test before they are given the title of service technican. All of our technicians are the most highly trained and knowledgable professionals in there field simply because we demand excellence and enforce strict policies for continuous learning and re certification.