Late on a Friday afternoon, the fan on my HP laptop stopped working properly. Owen was the first to send me a quote, and we quickly started texting. Owen's quote seemed more than fair, plus he works on weekends and offers free pick up and delivery. Owen arrived at the scheduled time the next morning, and he struck me as knowledgeable, polite, honest, and personable. We stayed in touch by text, and he sent a number of pictures as he completed the work. For a small additional charge, Owen also removed the malware that had built up in the Hargrove, which fixed a boot up problem I'd been noticing. Owen returned my computer with a smile on Sunday afternoon. I really couldn't have been happier with my experience! I'm glad to have met Owen, and I'll be contacting him for any future computer repair needs. Thank you, Owen!!