What should the customer know about your pricing (e.g., discounts, fees)?
We have a detailed menu of our offering for one-off items, individual platters/packaged meals or event trays.
What is your typical process for working with a new customer?
Customers call in their orders or order online and we make each order fresh per customer request.
For catering events we sit down with our customers to decide on what they want and the size of the gathering. We provide an upfront quote of all products and services so there are no surprises. We are flexible and can prepare onsite or offsite as necessary. We also provide staffed service when requested.
What education and/or training do you have that relates to your work?
Cooking in the Caribbean is a necessary cultural skill that is emphasized throughout the secondary school curriculum in the form of Food and Nutrition classes. Additionally, collaboration with seasoned chefs and continuous education means we get it right every time. Each order is supervised or prepared by a licensed food handler and food manager to ensure safety and quality standards are met and exceeded.
How did you get started doing this type of work?
West Indian in The Woods was started in response to a lack of local Caribbean/ West Indian styled food choices. As we like to say, we exist in a West Indian food desert. We began by marketing to local individuals and then grew into catering and food manufacturing.
What types of customers have you worked with?
Our customers include individuals, couples, entire families and major events such as graduation parties (150+), birthday parties, outdoor cookouts, brunches and other special events.
Describe a recent project you are fond of. How long did it take?
One of our favorite projects was a Father's Day brunch where we prepared over 7 different dishes for a very special dad and his family. Our customers were happy and so were we.
What advice would you give a customer looking to hire a provider in your area of work?
Customers should read company reviews, right here on Thumbtack or on the company's websites and social sites.
Don't discount the new or little guys like us! They are eager to please, usually a lot cheaper and take more care with your order.
Always ask for a menu. Ask for samples where possible and make sure the caterer is licensed.
Work with your caterer to understand the menu and services available, and more importantly, their refund policies. Always get a quote.
What questions should customers think through before talking to professionals about their project?
There are lots of aspects our customers should consider when requesting catering services. These considerations will help the customer plan a proper event and possibly save money as well.
Some of the questions the customer might ask are:
1) What is the type of event? I.e., is it casual, or sophisticated, is it indoor or outdoor?
2) How many people will attend the event?
3) What type of food will most suit the event type? E.g., Finger foods, full entrees, etc?
4) Should the food be packaged, plated, or provided buffet style?
5) Will you need flatware, table ware, serving staff, cleanup crew etc?