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Hired 41 times
7 years in business
Top Pro status
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Jul - Dec
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Great Job, worked around a super complicated schedule.Sep 2, 2016VerifiedCharity Window Cleaning's reply
Thanks Paul, it was truly a challenge but I am glad we were able to get it done and work around all the new construction schedules. - Jesse
Made the appointment 2 weeks ahead. Took the day off & moved everything to get ready. Nobody showed up & when I called they didn't call me back for an hour as we stood waiting for them. We've never been so mad & hate undependable people..........Aug 31, 2016VerifiedCharity Window Cleaning's reply
First of all, let me begin by apologizing for your experience. Like you, we are also frustrated when people don't keep their commitments. As the owner of the company, I take full responsibility for the mishap. When you sent me a text message to reschedule, I didn't get a confirmation back and so your booking didn't follow our normal process of confirming a time, getting it onto our production schedule, and sending a confirmation email to you. This experience has served a valuable lesson for us as I now direct anyone who wants to reschedule directly to the office staff that handles scheduling so that it is appropriately handled. Again, I apologize for your experience and would love the opportunity to make it up to you so that you have a positive experience like our other customer reviews that you see here on Thumbtack. If you are willing to give us another chance, I would love to make it up to you.
They were on time, efficient and all our windows were spotless, inside and out. Highly recommend!Jul 26, 2016VerifiedCharity Window Cleaning's reply
Thank you Kyle Jesse
They arrived right on time and did an amazing job with my windows! They were courteous and efficient. I will definitely be using Charity again!Jul 21, 2016VerifiedCharity Window Cleaning's reply
Thank you Rebecca!
I had Charity clean the windows of my rambler home. They sent me the calendar appointment to my phone. They were on time. They wore shoe coverings in my house. They cleaned the inside and outside of the windows which included taking out the screens, vacuuming the tracks, and wiping up drips. They explained the process and were very nice to work with . I felt the price was very reasonable.Jul 17, 2016VerifiedCharity Window Cleaning's reply
Thank you Diedre for your great review of our service. We also appreciate you commenting on how we clean especially the tracks. We don't just wipe them out but remove the window, pull the track insert, vacuum then we clean with soap and water. We clean where you cannot see.