Expert Plumbing, Heating, and Air

Pleasant Grove, UT

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About this pro

Our plumbers are required to be licensed, insured, background checked, drug tested, and experienced.

We have a 100% satisfaction guarantee. We are on time to appointments and earn your trust from the moment we walk through the door to the time we leave.

We only hire honest, clean, friendly and knowledgeable plumbers because we know that's what you want and deserve.

We are capable of doing any plumbing or HVAC repair or replacement. If you have questions about the services we provide, please call us by looking at our "Contact" information on our profile.

Formerly known as Ben Franklin Plumbing Utah, we are currently rebranding and leaving the national franchise we're a part of in order to become more independent, better meet our customers' needs, and provide more service options. Our name is now Expert Plumbing, Heating, and Air.

Location

Pleasant Grove, UT 84062

Background check

Complete

Years in business

22

Number of employees

25

Times hired on Thumbtack

64

Reviews

37 Reviews
  • Elizabeth M. Sep 20, 2017
    Plumbing Pipe Repair
    Verified Review
    Excellent service.
  • Penrose B. Sep 16, 2017
    Plumbing Pipe Repair
    Verified Review
    Excellent service. Scott's experience was a plus for our plumbing job. Thank you for going the extra mile. Will definitely go with company again. Thanks a bunch
  • Thumbtack Customer Sep 5, 2017
    This was a great experience. Chandler arrived on time and quickly and professionally resolved the three plumbing issues I had. He even resolved a problem that a plumber from another company had overlooked without charge! The work was completed in a very professional way, on time and at a fair price. I would call Expert Plumbing again in a heartbeat.
  • Amanda G. Jul 27, 2017
    Water Heater Repair or Maintenance
    Verified Review
    We had such a great experience with Expert Plumbing, Heating, and Air. From the beginning of booking the appointment and how fast they were able to come and take care of our water heater. They were on time and gave us all our options to fix the issue we were having instead of upselling me on unnecessary things. The respect this company has for you is so great because as a new homeowner we don't always know what is best or right but the amount of information that they give you makes you feel confident in the product you are getting and value from this company. Allen was so great. He called us before both appointments and even showed up early for our first appointment. He made sure that the work was done in a timely manner and that all our questions were answered before and after he completed the work. When Allen and Spencer came to install our new water heater there were quick and efficient in completing the work in a timely manner so that we could get hot water back in our home. The fact that this company has such great, honest, hard working people will make me want to use them again and again. Thank you for such a great experience Expert Plumbing, Heating, and Air. I look forward to working with you again.
  • Justin E. Jul 19, 2017
    Water Heater Repair or Maintenance
    Verified Review
    Excellent fast service!
  • Graden N. Jun 27, 2017
    Water Heater Repair or Maintenance
    Verified Review
    Very friendly, personal, and knowledgeable. I liked that everything was electronic--including quick credit card payment, quotes, etc.
  • Charles B. Jun 3, 2017
    Central Air Conditioning Repair
    Verified Review
    Fixed our problem quickly and efficiently
  • Brandon O. Apr 26, 2017
    Plumbing Pipe Installation or Replacement
    Verified Review
    Nixon, the plumber, was great. He was very punctual and went the extra mile to get our project done before the city inspector came for our 4-way inspection. I'm highly satisfied and highly recommend this company.
  • Cherisse R. Apr 7, 2017
    Plumbing Pipe Repair
    Verified Review
    They were able to come very soon. Plumber was knowledgeable and helped me understand issues. They installed a pressure valve.
  • Isaac Z. Mar 21, 2017
    Plumbing Drain Repair
    Verified Review
    Great experience
    Great service, great help. Will definitely use again.
  • Brent G. Jan 1, 2017
    Water Heater Installation or Replacement
    Verified Review
    Overpriced
    Work was done quickly and was well done. All bids seemed over priced for the amount of work required. I would seek other bids.
  • Sarah T. Nov 17, 2016
    Plumbing Drain Repair
    Verified Review
    Fixed clogged sink
    It was easy to make the appointment to have them come out and our kitchen sink was fixed quickly.
  • Nance K. Sep 27, 2016
    Water Heater Repair or Maintenance
    Verified Review
    Good impression
    We have not finished yet, but to date we have been most impressed.
  • Devin J. Sep 21, 2016
    Plumbing Drain Repair
    Verified Review
    Quick and Efficient
    The plumber was extremely fast and thorough. He also answered some questions I had regarding other items in our home that we recently purchased.
  • William P. Aug 7, 2016
    Water Heater Repair or Maintenance
    Verified Review
    Very satisfied. The problem is fixed
  • Samantha B. Aug 4, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Anthony was on time, quickly assessed and fixed the issue and connected me with additional services I needed. Would hire again. Thanks
  • Chris M. Jun 14, 2016
    Plumbing Pipe Installation or Replacement
    Verified Review
    Very pleased with the service received. They came to our house to give us an in home estimate and was able to run our gas line the same day. We how have an awesome gas firepit in our back yard and are the envy of the neighbors.
  • Jason W. Jun 7, 2016
    Outdoor Plumbing Installation or Replacement
    Verified Review
    Setting the appointment was a easy. The plumber arrived on time and provided a great service. I highly recommend the team at Expert Plumbing.
  • Andrew C. Jun 5, 2016
    Plumbing Drain Repair
    Verified Review
    They were on the job the same day I posted on thumbtack with an expert plumber that was able to quickly help out with the problem for a very reasonable price.
  • David A. Apr 7, 2016
    Outdoor Plumbing Installation or Replacement
    Verified Review
  • Andy B. Apr 6, 2016
    Plumbing Pipe Repair
    Verified Review
    Our water softener was putting out substances into the regular flow of water. They diagnosed the problem and offered solutions.
  • Thy V. Mar 12, 2016
    Plumbing Drain Repair
    Verified Review
  • Greg B. Jan 23, 2016
    Plumbing Drain Repair
    Verified Review
    Prompt professional service at reasonable price. Nate was very helpful in explaining what was needed and answering questions. He left the area clean and ready to use. I would use this group again.
    Jim M. Jan 25, 2016

    Thanks for your review, Greg! Nate is a great tech. We'll keep him around :)

  • Anna M. Nov 3, 2015
    Plumbing Drain Repair
    Verified Review
    We just purchased a home where they had moved the washer and dryer into the kitchen, but the plumbing wasn't working there, and we wanted the washer and dryer back in the laundry room in the basement. The job ended up being more complicated then originally expected, but they stuck with their original quote, and I was very happy with the work done and the price paid.
    Jim M. Jan 25, 2016

    Anna, thank you for telling us how the service call went, if you need any further plumbing help, please give us a call.

  • Randall P. Oct 29, 2015
    Plumbing Drain Repair
    Verified Review
    One of the best experiences that I have ever had with a home services company. Sorted out my problems quickly, assisted me in getting resolution, and all at the quoted price.
    Jim M. Jan 25, 2016

    Awesome! Please give us a call if you need any help in the future.

  • Steve M. Oct 7, 2015
    Water Heater Installation or Replacement
    Verified Review
    Had a water heater leak. Quickly came out, diagnosed the problem and replaced the water heater since it was under warranty. Quick service and provided a lot of valuable knowledge as well.
    Jim M. Jan 25, 2016

    Wonderful, we're glad we could help, Steve!

  • Otto B. Sep 15, 2015
    Toilet Repair
    Verified Review
    Quick diagnosis and great work. Thanks
    Jim M. Jan 25, 2016

    Thanks Otto!

  • Melinda C. Aug 25, 2015
    Plumbing Drain Repair
    Verified Review
    Great service, showed up early, and fixed the problem right away! I would highly recommend this company! Thank you!
    Jim M. Sep 4, 2015

    Thanks, Melinda! We really appreciate your feedback! Jim Munson, Owner

  • Victor E. Jul 31, 2015
    Plumbing Pipe Installation or Replacement
    Verified Review
    Excellent service.
    Jim M. Sep 4, 2015

    Thanks, Victor!

  • Brian L. Jun 20, 2015
    Plumbing Drain Repair
    Verified Review
    Jim M. Sep 4, 2015

    Thanks, Brian!

  • Bob W. Jun 4, 2015
    Plumbing Pipe Repair
    Verified Review
    Jim M. Jun 19, 2015

    Thanks for the rating, Bob!

  • Jenni B. May 20, 2015
    Plumbing Drain Repair
    Verified Review
    Excellent, quick service. John was friendly and super easy to work with. I am hiring them again to do more work!
    Jim M. Jun 19, 2015

    Thanks, Jenni! John is a great plumber and we're glad he could help out. If you have any other plumbing, HVAC or Electrical needs in the future, please let us know. We can make John your personal technician for plumbing!

  • Sara M. May 12, 2015
    Window, Wall, or Portable AC Unit Installation
    Verified Review
    The thing I appreciate most about Jim, is his customer service and honesty. I thought I was gong to pay a lot for something and he turned around and said "ya know what, this is really easy and you could do it yourself" How amazing is that! Not only that but he took time to answer any questions I had. I will be contacting jim when I install heating in cooling in my home that is being built. Nothing is more important then the peace of mind knowing that you are dealing with an honest to goodness company.
    Jim M. Jun 19, 2015

    Thanks, Sara! We love feedback! Please call us again if you have any other plumbing, HVAC or Electrical help! Jim is a Master Plumber and great at educating our customers at what went wrong and how he's going to fix it.

  • Dave F. May 8, 2015
    Plumbing Drain Repair
    Verified Review
    Great! Solved the problem at a VERY reasonable price!
    Jim M. Jun 19, 2015

    Thanks for letting us know, Dave! Please call us again if you have any other plumbing repairs around the house you need!

  • Jim C. May 3, 2015
    Toilet Repair
    Verified Review
    Quick response on a Saturday. Thanks!
    Jim M. Jun 19, 2015

    Anytime! You can call us any hour, 7 days a week. We have emergency services as well.

  • Paul S. Apr 24, 2015
    Plumbing Pipe Repair
    Verified Review
    We had a leak that we wanted looked at. They sent someone out and he quickly diagnosed the issue and fixed it on the spot. He was exceptionally kind, helpful and thorough. We will be using them again.
    Jim M. Jun 19, 2015

    Thanks, Paul! It's good to know our technicians are representing us well. Please call us again if you have any other repairs you need.

  • Laurie L. Apr 24, 2015
    Plumbing Drain Repair
    Verified Review
    I was very impressed with this Company. I have had issues in the past with working with Companies that have a less than stellar background. Expert Plumbing, Heating and Air was able to provide a Plumbing license and guarantee their work. Also, the person they sent out was background checked, drug tested and certified. I felt safe and confident to have this person working in my Home. They also were very fair in their pricing. Thank you!!! I appreciate the integrity of your Business and will pass the word along!!!! I will be hiring you again soon for another project that you gave me a bid on also!!!
    Jim M. Jun 19, 2015

    Thanks, Laurie! We're really glad we are your go-to company!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We have a $29 regular hours (8am-6pm) service fee to come to your residence or business and give you a straightforward price. We have a standard pricing guide that our technicians can show you exactly what it will cost to do your repair or replacement.
What education and/or training do you have that relates to your work?
Our service manager has 30+ years of experience. Our technicians typically have more than 20 years of experience and are continuing their education on a yearly basis. We are on the cutting edge of new technology for plumbing, heating and air.
How did you get started doing this type of work?
Our owner started working with his father in plumbing at the age of 14. He grew up in the industry and has been doing business on his own for 15+ years. Some of our technicians are 2nd and 3rd generation plumbers!
What types of customers have you worked with?
We have worked with a multitude of residential customers, business owners, hotels, and restaurants.
What advice would you give a customer looking to hire a provider in your area of work?
Please make sure that they are licensed, insured, drug tested and background checked!