FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very competitive in the local market place. Depending on the job, we charge per job (overall completion - including materials and labor) or by the square/linear foot (also to completion - including materials and labor). We work with our customers to assist them with the cost of their projects, as well as offering HERO Discounts of 5% off the estimate! Military, First Respondents, Officers... you've got our back, and we've got yours!
- What is your typical process for working with a new customer?
When a new customers contacts us, we set up an initial project site visit. This initial visit is for us and our customer to have the opportunity to meet and go over their needs and what they are wanting to accomplish with the project. Most times, we can give a rough estimate for the overall project. After this appointment, we will create a proper written estimate. From there, we continue communication with the customer - answering any questions and addressing any concerns. When our estimate is accepted, we schedule a tentative project start date. A 50% down payment will be required, to cover material costs and to get us started. After the project is completed, we will continue the relationship with the customer - follow up is our expertise! If there are any issues with the completed project, we will address them as needed and correct anything that was an error on our part.
- What education and/or training do you have that relates to your work?
Our team has over 17 years of experience with construction, remodeling, and designing the best completed project for you! We are also have an 'A' rating with the Better Business Bureau!