FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My services are billed hourly, with pricing based on the scope and complexity of the issue. Most remote support requests can be assessed quickly, and I’m happy to provide an estimate after a brief discussion or initial review. There are no hidden fees — I focus on transparent pricing, clear communication, and confirming scope before any work begins.
- What is your typical process for working with a new customer?
I start by understanding the issue and the system involved through a brief discussion and, when appropriate, a secure remote session. I explain what’s likely happening, outline the recommended steps, and confirm scope and pricing before proceeding. Throughout the session, I keep communication clear and make sure the issue is fully resolved and the system is stable before wrapping up.
- What education and/or training do you have that relates to your work?
I have over 20 years of hands-on IT experience supporting Windows and macOS systems in both home and business environments. My background includes system administration, troubleshooting, performance optimization, security, and end-user support across a wide range of setups and experience levels.