FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Generally we charge a $25 trip charge and $70.00 per hour. Most jobs we can charge by the hour or give you a set price. This allows you to choose. Some jobs take less time than we expect, and some take longer, choosing the set price locks in the maximum amount we will charge you for a specific job that stays within its scope. If we are patching a drywall ceiling, and when installing the patch, we see through the attic and find a hole in the roof that needs to be fixed then the scope of work has changed. We are happy to price the job according to your preference.
- What is your typical process for working with a new customer?
Generally we start over the phone. You will text us pictures of the area we will be working on and explain what you want done. We will ask additional questions until it is clear we are on the same page. We will outline the scope of work. What is going to be done, in what order, and how long we expect it to take. I will provide pricing either by the hour or you can choose a flat rate (see "FAQ" "What should the customer know about your pricing"). When we arrive, we will look over the job and make sure it is within the scope we spoke about. If something is different, or its clear there will be additional work needed you can choose to cancel the work or to move forward within the new scope and pricing. We pride ourselves in honesty, we only want to do the work that you want done and needs to be done, we don't like playing the "add on" game. We have plenty to do without adding to your job, we will only do so if we believe it needs to be done. Example: if we are replacing a garbage disposal but your faucet lines are leaking then we will certainly recommend you change those lines, these would be outside the scope of the disposal job and would be done at an additional charge.
- What education and/or training do you have that relates to your work?
We have over 20 years experience in construction and home repair business. Our wives have also complied an impressively extensive lists of projects we have completed over the years.