FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
*Site Visit Pricing Structure* **Standard Hourly Rate:** 💲**$125 per hour** (Billed in 30-minute increments after the first hour) **Minimum Visit Charge:** 💲**$125** (1-hour minimum) or Promotional Rate **Travel Fee:** * Within 15 miles: ✅ **No charge** * Beyond 15 miles: 💲**$1.50 per additional mile (round trip)** **After-Hours Visits:** 💲**$175 per hour** (Applicable outside regular business hours: Mon–Fri, 9 AM–5 PM) **Cancellation Policy:** * No fee if canceled with **24+ hours’ notice** * 💲$75 fee for cancellations within 24 hours of scheduled visit
- What is your typical process for working with a new customer?
**Initial Consultation for Automation and Home Theater Systems Our **Initial Consultation** is designed to understand your needs, assess your space, and explore the best solutions tailored to your goals. Whether you're looking to plan a full automation system or troubleshoot specific issues, this visit sets the foundation for a successful project. What’s Included: * On-site assessment of your space or existing setup * Discussion of project goals, preferences, and budget * Professional advice on system design, compatibility, and scalability * Answers to your questions about technology, features, and timelines 🕒 **Duration:** 1 hour minimum 💲 **Rate:** \$125/hour (Travel fees may apply beyond 15 miles) This consultation is ideal for homeowners, contractors, or business owners looking to explore smart automation solutions with expert guidance.
- What education and/or training do you have that relates to your work?
Control4 Certified Technician As a **Control4 Certified Technician**, I bring expert knowledge and hands-on experience in designing, installing, programming, and maintaining Control4 smart home systems. Certification ensures I meet the industry standards set by Control4 for delivering reliable, secure, and scalable automation solutions. 🔹 **Expertise Includes:** * Complete system integration: lighting, audio/video, climate, security, and more * Custom programming tailored to user preferences and routines * Troubleshooting and maintenance of new or existing Control4 systems * Seamless upgrades and expansion of smart home capabilities This certification guarantees that your Control4 system will be installed and supported by a qualified professional who understands the platform inside and out.