FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our base rate is $55/hour per pro with a 2-hour minimum. Our trucking fees start at $150 for the first 0 to 10 miles, plus an additional $50 for every 10 miles after that.
- What is your typical process for working with a new customer?
1. Detailed Estimate: We discuss your move and send a clear, line-item digital estimateโno hidden fees, no surprises. 2. Easy Booking: You review the terms, sign digitally, and secure your moving date right from your phone or computer. 3. On-Site Inspection: When we arrive, we do a quick walkthrough with you to check the inventory and map out the safest loading strategy. 4. Safe Transport: Our crew handles the heavy lifting, loading, and safe driving, treating your items with the utmost care. 5. Final Sign-Off: We unload everything exactly where you want it and do a final walkthrough together to ensure 100% satisfaction before we leave.
- What education and/or training do you have that relates to your work?
Our team of 6 professionals is fully trained in proper heavy-lifting techniques, specialized packing for high-value items (like pianos), and efficient furniture installation. More importantly, we train extensively in elite customer service to ensure your move is as polite, friendly, and stress-free as possible.