What should the customer know about your pricing (e.g., discounts, fees)?
well not really in our industry we mainly bid our projects by the square footage of the space(s) to be painted and the price obviously goes up per sq foot by how much the customer wants to do in the spaces to be painted like if they want to do just the walls in a room or the walls and ceiling or the whole room walls ceiling and trim and closet(s) these things are all priced differently based on the square footage of a room which is an accurate measurement for the price it will take including labor and materials for the painting company to be able to perform the work the condition of the walls and number of colors also play a factor in the final price
What is your typical process for working with a new customer?
Well we like to set up a time to meet face to face with our customers that way we can get a clear understanding of there needs and wants for there painting project as well as answer any questions or concerns they may have, we also like to meet in person because that way our potential customer can get a feel for us and get a clear explanation and understanding of what we can offer them, it's also good because we can see the work that needs to be done first hand and give them a solid quote without missing any details
How did you get started doing this type of work?
Well back in 1973-74 fresh out of high school one of my best friends started painting homes in our neighborhood so I helped him and he trained me we branched out over the years to new construction as well as working for other companies whom we knew such as BR painting, balsted construction and delta painting eventually starting our own companies and going our separate ways, I realized that everyone needed painting done so I looked at it as "job security" and stuck with it and now have been doing it for over 40 years
What types of customers have you worked with?
We have worked with a wide variety of customers from engineers who work for Adobe and vivant to CEO's of large mortgage companies to premier builders of million dollar homes, we have also worked for surgeons, doctors and directors, business owners large and small from grey whale cd to bed bath and beyond our customer base is very broad and is always growing
What advice would you give a customer looking to hire a provider in your area of work?
My advice would be to any customer looking for a confident painter/service provider would be to ask questions like:
-are they licensed?
-are they legal and in some cases are they legal US citizens?
-do they guarantee there work or back it up with a warranty?
-do they have references? are they experienced and
-do they have the know how to do the job right?
-do they do prep work before painting and do they use quality materials?
Basically i ask customers to do there homework and meet the people in person for a quote/bid NEVER get a bid over the phone or rush into anything it could cost you allot of wasted time and money if you do and get the wrong company/contractor for the job
What questions should customers think through before talking to professionals about their project?
Well in my opinion first off they should ask themselves are they serious about hiring someone to do there painting and are they willing to pay for a professional job AND are they willing to live in a potential construction zone? I say this because a lot of times we run into potential customers who haven't done there homework and have unrealistic ideas about how much and how long a painting project could take and a lot of times these same customers call us back to fix the job that there "friend of the family" who was "much more affordable" started and ultimately could not finish leaving them frustrated and in some cases behind there deadline for such things as carpet or tile installation where the painting should be completed beforehand