FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing—no hidden fees or surprise charges. We charge a standard diagnostic fee for service visits, which goes toward the cost of the repair if you choose to move forward. We also offer membership discounts, which include 10% off repairs and replacements, priority scheduling, and seasonal tune-ups. If you ever have questions about pricing, we’re happy to walk you through it before any work begins.
- What is your typical process for working with a new customer?
Reach Out: Call, text, or submit a request online. Schedule: We’ll find a time that works for you. On-Site Visit: Our tech will assess the issue and explain the next steps. Estimate & Approval: We provide upfront pricing before any work begins. Service & Follow-Up: We complete the job and stay available for any follow-up.
- What education and/or training do you have that relates to your work?
Our team is made up of licensed and certified professionals with hands-on training in plumbing, heating, and air conditioning systems. Our technicians undergo regular training to stay up to date with the latest codes, equipment, and best practices. We ensure every technician has both the experience and knowledge to provide high-quality service you can trust.