FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing at Aqua Charm Cleaners is transparent and competitive. We offer straightforward pricing based on the size of the space and the type of cleaning services required. There are no hidden fees, and our quotes are inclusive of all costs. We also offer discounts for recurring cleaning services and special promotions from time to time. Our goal is to provide excellent value for our customers while maintaining the highest standards of quality and professionalism.
- What is your typical process for working with a new customer?
Initial Contact: The customer contacts Aqua Charm Cleaners via phone, email, or through the website to inquire about cleaning services. Assessment: We gather information about the customer's cleaning needs, such as the type of cleaning required (standard, move-in/move-out, pre-sale), the size of the property, and any specific requests. Quote: Based on the assessment, we provide the customer with a quote for the cleaning service. The quote may vary depending on the size and condition of the property, as well as any additional services requested. Scheduling: Once the customer agrees to the quote, we work with them to schedule a convenient time for the cleaning service. We aim to be flexible and accommodate the customer's schedule as much as possible. Cleaning: On the scheduled day, our professional cleaners arrive at the customer's property and perform the cleaning service according to the agreed-upon specifications. Quality Check: After the cleaning is completed, we conduct a quality check to ensure that the customer is satisfied with the service. If any issues are identified, we address them promptly. Follow-Up: We follow up with the customer after the cleaning to ensure that they are happy with the service and address any feedback or concerns they may have. Feedback: We welcome feedback from customers as it helps us improve our services. We encourage customers to provide honest feedback so that we can continue to deliver high-quality cleaning services. Future Services: We strive to build long-term relationships with our customers and offer recurring cleaning services to help them maintain a clean and healthy environment.
- What education and/or training do you have that relates to your work?
At Aqua Charm Cleaners, we pride ourselves on our team's extensive training and expertise. Our cleaners undergo rigorous training in industry-best practices, including specialized cleaning techniques and safety protocols. Additionally, our team is well-versed in customer service principles to ensure a smooth and pleasant experience for every client. With our commitment to ongoing education and training, we deliver exceptional cleaning services that exceed expectations.