- What should the customer know about your pricing (e.g., discounts, fees)?
Estimated cost will be agreed upon prior to starting any project. In most cases prices will be submitted with the first 1 or 2 message after making an introduction. Once the information regarding your project is collected an estimated based on the task be provided. Work requested outside of the original task or service will be billed separately.
- What is your typical process for working with a new customer?
It starts with a warm greeting. Each person has a unique style, trying to understand their needs is most important. This helps me to focus our combined time and resources in the right place. Following up with a series of questions that provides an accurate overview for each inquiry. Photos of the product or focus area is highly important, as a professional its possible to make recommendations based on what is seen in an image. Counting the cost of different method of repairs can dramatically reduce cost and time. Talking out the issue before hand opens up the best option. Many home owners/business professionals would like to minimize their cost repairs if its possible, but sometimes the best next step is to remove or replace something that has become outdated, which will become a problem in the future. Once all the bases are covered: Providing the address and phone number is a must to confirm an appointment. It is a clear indication that the customer is serious and ready to proceed. Discussing payment methods to cover the cost of the service work. After completing the work my business card is provided for future work or any questions.
- What education and/or training do you have that relates to your work?
My educational background includes : Vocational HS programs Phelps Vocational HS 1998 -Washington D.C Entry level courses taken in carpentry, drafting, plumbing. Crossland Vocational HS 2000-2001 -Temple Hills, MD 2 Welding Certifications acquired prior to completing program. 4 year trade school course in Ironwork completed in 2015 -Upper Marlboro, MD Work experience and schooling covers over 18 years. 2,000 hour welding course 30hr OSHA safety training 6 month Construction Rigging course Fall protection Hilti power actuated tools Sight level training