FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tech Crews LLC, we provide transparent and upfront pricing. We offer both flat-rate pricing and hourly service options, depending on the type of project. -Hourly Work: Requires a 2-hour minimum. -Flat-Rate Jobs: Quoted based on the exact scope of work after a brief assessment. -On-Site Assessments: If a technician needs to come to your location to evaluate the project in person, the visit is charged either hourly or at a flat assessment rate, depending on the situation. -No hidden fees. All pricing is shared before scheduling and dispatching a technician. -Discounts may be available for multi-service projects or returning customers. Our goal is complete pricing transparency, so customers know exactly what to expect before work begins.
- What is your typical process for working with a new customer?
We follow a simple and efficient process to ensure clarity and high-quality service: -Initial Contact: We discuss your needs and collect basic project details. -Assessment: We may request photos or, if necessary, schedule an on-site assessment to accurately understand the scope of work. -Transparent Quote: Based on the assessment, we provide a clear flat-rate or hourly quote with no hidden charges. -Scheduling: After approval, we confirm the appointment and assign a qualified technician. - Service Day: Our technician arrives on time, performs the work professionally, and ensures everything is tested and fully functional. -Follow-Up: We check in to make sure you are satisfied and provide support if additional questions arise. Our priority is to deliver a smooth, professional, and reliable experience from start to finish.
- What education and/or training do you have that relates to your work?
- CompTIA Sec+ - CCNA (Cisco Certified Network Associate) - MCP (Microsoft Certified Professional) - Microsoft Certified Solutions Associate - MCTS (Microsoft Certified Technology Specialist) - MCITP (Microsoft Certified IT Professional) - CompTIA A+ Hardware - ITIL v4