Overall experience was good, the only problem we had was when carrying my dresser (which is very large and heavy) into the bedroom, the two young men lost control and dropped it onto its front on the wood floor. In the process, they put a gouge into the plaster wall which we will now have to repair (we are in a rental home). One of the knobs on the dresser is also bent. I am a very easy going person so I didn't make a big stink, the supervisor was very upset and very apologetic. It was the first time one of the young men moved furniture, not experienced. Their prices were very fair, considering I only called a couple of days ahead of time and we moved on 7/3. I would give them another try if we find we need to move again..