Priority Home Services

Thank you for your feedback. We truly appreciate the opportunity to clarify what occurred. After reviewing photos, messages, and call logs from the job, we were able to confirm that when the gas odor was reported, Logan immediately identified the source and shut off the gas to ensure the property was safe. The leak was determined to be coming from pre-existing piping, not from the newly installed dryer connection. At that time, it was already well past business hours. Logan communicated with the on-site manager that he would return the next business day to fully address and repair the issue. We also offered to correct the existing piping concern at no additional charge. Regarding the additional connector, the original setup did not include the required 3/4” to 1/2” reducer necessary for a safe installation. Once identified, this was promptly communicated and resolved so the dryer could be installed properly and safely We take professionalism very seriously. If any part of the conversation came across as disrespectful, we sincerely apologize — that was not our intention. At the same time, we believe mutual professionalism is important in all business interactions. We appreciate your business and the opportunity to respond.