We were very sorry and surprised to read that the customer wasnt 100% satisfied with our work. Eco-Green Office Cleaning Services believes in good customer service, and we want each and every customer to walk away happy. Before leaving the home, we conducted a walk through with the customer and she was satisfied with the window cleaning. We vacuumed parts of the house to ensure we left the property in good condition. She did mention cleaning the screens upon completion of the job. This is an additional service that wasnt included in our agreement, but I was willing to go back (for free) and clean the screens she was concerned about. However, she said not to worry about it. We offer a 100% guarantee on all our work, which is included in our agreement. The window cleaning took place on a cloudy day. If she noticed a couple of streaks the next day when the sun was shining, we would have happily returned and fixed the problem. However, we were never contacted. Communication is very important and I wish she would had called us to resolve any issues. We stand by our guarantee and quality of work and have many happy clients. Check out our testimonials at www.EcoGreenOfficeCleaningServices.com.