It’s free with no obligation to hire
Hired 14 times
12 years in business
Cash, Check, Credit card
Photos and Videos
Alex came earlier than expected and cleaned the carpets thoroughly! He is very professional and friendly and explained the process in detail. Definitely recommended!Jun 22, 2019Verified
Never met a business that did not want to help. The owner came to our house and looked things over and said they couldn’t do it because how old our carpet was and how his equipment wouldn’t be able to do the job. Really?? Your advertised as a carpet cleaner! Thanks for wasting my time. Would’ve been nice to at least know this lie before I took time off work. Didn’t even offer to spot clean or clean the areas that his equipment could do. Their loss. I hired someone that wanted my business and did a good job. I highly recommend NOT to hire oxifresh of metro dc.May 31, 2018VerifiedOxi Fresh of Metro DC's reply
Sir—we pride ourselves on honesty and integrity. If we do not feel we will get the results that will fit your expectations, we tell you so. I’m sorry you feel your time was wasted but you can imagine that we also had wasted time, gas and schedule to provide you the service of an honest assessment. Your welcome.
Worst company ever. I was told all set by this company for 11am today. I drove 45 minutes back from work to meet the technician and they were a no show. It's now 31 minutes past and no response, no call about being late, NOTHING. So this appointment cost me WAAAY more than the $95.00 they were going to charge me. If you have all the free time in the world, please contact them they MIGHT BE OK, however, I don't know as they stood me up. Maybe their job is more important than mine, but I doubt it. Maybe they will pay ME for my wasted time. 90 minutes of drive time back and forth from work and my time to write this review. What a bunch of clowns. If you want a professional, please try JM Professional Building Services on Thumbtack. I have used them before and they showed up and did a great job. The only reason I did not go with them this time is they were booked (of course, because they are professionals) and I wanted to get my carpets cleaned TODAY which is why I booked an appt with Oxi Fresh yesterday and got confirmation. I have now contacted MAX at JM Professional Building Services and he will come tomorrow. OH, finally just got a message: I apologize for some reason the appointment is not on the schedule. We can still get out to you today does 12:30 work for you? NO. I took time out of my job to be home for this appointment, I can't wait ANOTHER hour for you.Oct 23, 2019Verified
Marina G. Clarkson
Alex did a great job cleaning our carpet. He was on time, very respectful & concerned about our requirements. Carpet looks clean & deodorize.Mar 7, 2019Review from GoogleOxi Fresh of Metro DC's reply
Thanks for taking the time to rate us Marina! We are pleased to see you had a good experience with us and look forward to being able to provide you with a 5-star experience in the future. Thank you for your business and compliment! Thank You, Oxi Fresh of Alexandria
Alex was very professional and quick. It was nice to have clean and stain free carpet again. I recommend OXI Fresh to pet owners too. Thank you.Apr 5, 2019Review from Google
Oxi Fresh of Metro DC verified
- What should the customer know about your pricing (e.g., discounts, fees)?Thumbtack Discount Code: TT0042 Our pricing is basic, transparent, and competitive. We don't pretend to be the cheapest but we do perform the best.
- What is your typical process for working with a new customer?We explain our process and set expectations.
- What education and/or training do you have that relates to your work?We have our technicians stay IICRC certified in carpet care. We also meeting each week to review customer reviews, new products, and share best practices.