FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that pricing is tailored to each property and project, because site conditions, design complexity, and materials all have a big impact on the final number. For that reason, most of our work begins with an on-site assessment and a detailed, written proposal instead of “one-size-fits-all” pricing, and we are always transparent about scope, allowances, and any potential changes before work begins. For maintenance and recurring services, we price to reflect consistent, high-quality care rather than the cheapest option, so clients are investing in long-term curb appeal and durability, not just a quick fix.
- What is your typical process for working with a new customer?
For new clients, we start with a brief phone or online consultation to understand the property, goals, and budget, and then schedule an on-site assessment to walk the space together and take measurements. From there, we put together a clear, itemized proposal that outlines design options, materials, timelines, and pricing; once approved, we schedule the work, coordinate our subcontractors, and keep you updated through your client portal and Jobber from start to finish. After completion, we do a final walkthrough, address any touch-ups, and discuss maintenance or future phases so your outdoor space continues to look its best.
- What education and/or training do you have that relates to your work?
My background is built on years of hands-on work in landscaping, hardscaping, and masonry, learning directly in the field on real projects ranging from routine maintenance to complex outdoor living installations. Over time, that experience has been complemented by ongoing training with trusted subcontractors, vendors, and manufacturers on best practices, materials, and installation techniques, which allows P&L Outdoor Solutions to deliver high-quality, durable results for clients in Northern Virginia.