Viva Contractor replaced our old warped basement drop-ceiling with a new drop-ceiling, and replaced the old heavy fluorescent light fixtures with new lightweight LED lighting. The manager spent a great deal of time with us in his free quote visit, assessing everything in detail and explaining various alternatives as well as the county's permitting process. His quote was received promptly and was well below other contractors that visited and quoted us. He even checked with the county inspector to make sure that the brand-new model of lights he was recommending to us had been designated as up to code. He also checked in with me periodically during our contractor selection process, without applying any pressure. The job was performed by a team of two ceiling specialists, two electricians, and a foreman. This in-house team (nothing was farmed out) worked well together. Our quote estimated 5-7 working days, and the job was completed in six. The basement was full of shelves etc. that had nowhere to go, so the team had to work around a great deal of stuff without damaging anything. The very personable head electrician frequently consulted with me to present alternatives as work proceeded, with no attempt to up-sell me, and frequently said "Okay, we'll do it that way, and if you decide you don't like it we'll be happy to change it". The foreman did a couple of extra things for us that I didn't even ask for. The manager came out for a look while the job was in progress, and did a walkthrough with me at the end and performed some final touch-ups himself. We are very happy with the end result. Two small opportunities for improvement: 1) the plastic sheets covering the shelving occasionally slipped off and the ceiling workers kept working, meaning the shelves and contents got dirty in a couple of instances (but most stayed clean); and 2) the team members arrived and departed at unpredictable times, and there were times that we didn't know who was coming when, whether things were proceeding to plan, and what was to be done next. An end-of-day recap and look-ahead each day would have been helpful. But all got done in six consecutive weekdays; the price was an excellent value; the work passed county inspection with flying colors (the inspector praised the electricians' work); my possessions downstairs are intact; and the ceiling and lighting look great. And the extra touches are very much appreciated. We will use Viva Contractor again.