FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on the scope and complexity of the work. Some requests can be handled quickly, while others require more in-depth troubleshooting or follow-up. I’m upfront about costs before starting and focus on practical solutions rather than unnecessary services or long-term contracts.
- What is your typical process for working with a new customer?
I start by understanding the issue or goal and asking a few clarifying questions. From there, I explain options, outline next steps, and confirm costs before starting any work. My approach is straightforward and focused on resolving issues correctly and efficiently.
- What education and/or training do you have that relates to your work?
I bring over 30 years of hands-on, real-world IT experience supporting a wide range of systems and environments. My background includes ongoing professional learning through practical work, vendor documentation, and staying current with evolving technologies. I focus on experience-driven solutions rather than theory.