FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I provide clear, upfront quotes based on the specific job — no surprise fees and no hidden charges. Every home and setup is different, so I prefer to look at the issue first and then give a fair, honest price. I believe in charging for the work being done — not running up the clock. My goal is long-term customers, not one-time invoices.
- What is your typical process for working with a new customer?
We talk briefly about the issue or project. I assess the situation either in person or remotely (if possible). I explain the problem in simple terms — no tech jargon. I provide a clear quote before starting work. Once approved, I complete the job and make sure everything is tested and working properly. Before I leave, I’ll also make sure you understand what was done and how to prevent the issue in the future.
- What education and/or training do you have that relates to your work?
I have hands-on experience in computer repair, networking, Wi-Fi troubleshooting, and security camera installation. My background includes technical problem-solving, hardware diagnostics, system setup, and real-world field experience. More importantly, I stay updated with modern systems, routers, and smart home technology so I can provide reliable solutions that actually last.