Lovely 5 Cleaning Services
About this pro
3 years in business
74 hires on Thumbtack
Betsy and her team did a good job in meeting my cleaning needs. They arrived on time and worked around furniture items that needed removing. They did a great job in cleaning the bathrooms, refrigerator, walls and carpet. They would have gotten a perfect score if the stove and dishwasher had been cleaned. They did have their hands full in completing the job. I would hire then again.Dec 30, 2015Verified
After cancelling, they wanted to reschedule which I did. Then they didn't show up at all!Dec 14, 2015VerifiedBetsy M.'s reply
Good morning Regina, yes we did reschedule and I appreciate that as things at times can get hectic. However, in order for me to confirm an appointment, I need an address of the location. I msged you last Monday and with no response, I was unable to hold that appointment for you. I have messages with one of my techs that I was just waiting for an address from you to schedule the appointment. This is the same protocol I use with all my thumbtack customers so that everything is in writing and there is no confusion. I apologize for the inconvenience this may have posed for you, but when I tried to explain over the phone you hung up on me. As a sincere apology for the miscommunication, we can offer a $20 discount on your next service if you would still like to go with us. We have no record of absentee in the history of my business except for a death in the family, so I'd hope you understand this was all a misunderstanding. Have a wonderful day.
- What should the customer know about your pricing (e.g., discounts, fees)?My prices vary due to size, amount of clutter, amount of dirt, pets, etc. I also provide additional services such as laundry, after party clean ups, move-ins/move-outs, windows, etc. Again these things depend on the amount, size, etc. However, I offer competitive rates and I create a unique contract of only the services you need. Nothing more, nothing less.
- What education and/or training do you have that relates to your work?I am always researching the latest cleaning techniques, supplies, and products to give the best service to my customers!
- How did you get started doing this type of work?Being that I'm a bit OCD, I'm cleaning all the time. I figured, why not help others get the satisfaction from the work I know I can provide while bringing in an income for my family.