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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
My work stands out because, simply put I love what I do. This is my passion and I love making people happy. I study my craft to perfect it.
Meeting knew people and putting a smile on their faces by giving them quality service.
Overview
Hired 27 times
Serves Richmond, VA
Background checked
3 employees
15 years in business
Business hours
SunClosedMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Credit card, PayPal, and Square cash app.
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Great 4.7
21 reviews
5
90%
4
0%
3
5%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Amber H.
Mar 24, 2022
•
Hired on Thumbtack
Trey was awesome! Responded quickly, explained in detail the issues and fixed them ASAP. I would definitely recommend to anyone having computer/network issues.
Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.
Network Support Services
Wayne B.
Jul 29, 2014
•
Hired on Thumbtack
Within 24 hours of contact with Mr. Dorsey he had diagnosed my hardware problem. He had the necessary parts to fix the problem and within 20 minues of his arrival my laptop was connecting to the internet. Reasonable price and excellent quality. LB
PC Computer Repair
Lois P.
Sep 29, 2021
•
Hired on Thumbtack
I will add punctuality and value here because all are relevant. From the initial conversation to the finished job, PC's-R-US asked the right questions to provide the right solution that met our challenging needs. They exceeded our expectations. It was a pleasure working with both the owner and staff. We believe we've found a long-term supplier for our network and computer needs. Thanks!
Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.
Network Support Services
Melanie B.
Feb 25, 2016
•
Hired on Thumbtack
Cedric was amazing and I am soooo glad I did not go with Geek Squad! Service was immediate, efficient and he went over and beyond to save me a bundle re dovetailing usable parts of two different PCs that I had. Best of all, Cedric kept me from having to make the dreaded call to Verizon re connection issues! These guys rock and I hope their business continues because they deliver more than the customer expects.
Thanks guys! -Melanie
Computer Repair
Ryan M.
Mar 2, 2015
•
Hired on Thumbtack
Cedric was so great. He went out of his way to meet me at convenient locations, and was able to install a new hard drive and reset my BIOS quickly. He is also really nice and very knowledgeable.
Computer Repair
Credentials
Background Check
Cedric Dorsey
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our hardware and software break fix services range from 25 to 75 dollars per job. We also provide Managed Services at a low monthly rate per month per computer.
What is your typical process for working with a new customer?
Honesty is our first goal when working with a new customer. We are not the company that will overcharge and tell customers that they need to go buy the latest and greatest. Educating is our second goal. We want our potential clients to make an informed decision. We want to give our customers the tools needed so that a proactive approach is taken which will mitigate future issues.
What education and/or training do you have that relates to your work?
Combined, PC's-R-Us has over 20 years of IT related experience. We hold bachelor's degrees in Management Information Systems. We also hold several industry leading certifications to include, Cisco certified network associate (CCNA), Comptia's A+ and Network + certified, and we are Dell certified systems experts (DCSE). We are also trained with several other vendor product lines such as HP and Lenovo.
