It’s free with no obligation to hire
Hired 19 times
8 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Credit card, Cash, Paypal, Square
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
I found Mr Dorsey to be quite knowledgeable in his field. He knew exactly what the problem was and explained what he would need to do in order to repair the computer. He was courteous and returned my computer in a timely manner.Jul 19, 2014
Cedric came to my son's house in the evening. He stayed hours until the information was extracted from the computer.Mar 23, 2018VerifiedPC's-R-US, LLC's reply
Thank you Deborah. It was my pleasure, again Thank you for the opportunity.
PC Computer Repair
Quick turnaround and outstanding service - I was working with Cedric Dorsey to repair my laptop and he was very knowledgeable about windows products and also provided few tips to use the products and fix my install parts in less than 30 mins - so quick... overall awesome experience and would definitely recommend ..!Dec 23, 2015Verified
Cedric is very professional and knowledgeable. He explains thoroughly what is going on with your computer and provide a solution to the problem. His prices is very reasonable. I would recommend him to friends.Mar 11, 2015
No response to e-mail work request; listed phone number not active. Possibly no longer in businessJul 16, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our hardware and software break fix services range from 25 to 75 dollars per job. We also provide Managed Services at a low monthly rate per month per computer.
- What is your typical process for working with a new customer?Honesty is our first goal when working with a new customer. We are not the company that will overcharge and tell customers that they need to go buy the latest and greatest. Educating is our second goal. We want our potential clients to make an informed decision. We want to give our customers the tools needed so that a proactive approach is taken which will mitigate future issues.
- What education and/or training do you have that relates to your work?Combined, PC's-R-Us has over 20 years of IT related experience. We hold bachelor's degrees in Management Information Systems. We also hold several industry leading certifications to include, Cisco certified network associate (CCNA), Comptia's A+ and Network + certified, and we are Dell certified systems experts (DCSE). We are also trained with several other vendor product lines such as HP and Lenovo.