What should the customer know about your pricing (e.g., discounts, fees)?
Not complicated at all. Clients may choose a flat rate or hourly. This is usually discussed during a walk through or day of cleaning.
What education and/or training do you have that relates to your work?
A few years ago when all natural products came out I began getting requests for them. I now offer them as an alternative cleaner. Clean is clean. As for education, when I was younger I didn't have to pay 700 dollars to be a certified mop pusher. I keep up with the newer machines and such as much as I can. My clients are very happy.
How did you get started doing this type of work?
I began with my Aunt in 1998. Just helping her out. A few years later she retired and I took over. Trust me, hard work never meant so much to me before.
What types of customers have you worked with?
The most common job is a routine house cleaning. Just to get the house in order from the busy work/ school week. This always includes a detail cleaning.
Describe a recent project you are fond of. How long did it take?
I usually have pride in my work. That is what keeps me going. But it's the little things a home owner doesn't expect you to do that makes them the happiest.
What advice would you give a customer looking to hire a provider in your area of work?
I would have to say, try and hire on referrals. I would rather be hired on a referral than an ad. It's a comfort level situation. There will already be a slight trust built as well as confidence in me to do a good job.
What questions should customers think through before talking to professionals about their project?
Most housekeepers are a dime a dozen. It's hard to find someone trust worthy and will do the job requested of them. It's also very hard for me to hire help because of this. I'd like clients to understand why I show up by myself.