Lugg | On-Demand Moving (Virginia Beach)
Lugg | On-Demand Moving (Virginia Beach)

Lugg | On-Demand Moving (Virginia Beach)

Discounts available
Discounts available
$74/hour
estimated cost


Online now

Introduction: Move anything, anywhere, anytime, with Lugg! Get an estimate and schedule your move through the App on our website with a tap. Schedule your Lugg 30 days in advance and we'll arrive in 30 minutes or less. A truck to fit every need, ranging from Pickups to XL vehicles! Every Lugg comes with 2 strong professional luggers who are vetted for a 5-star experience. Each Lugg is backed by a multi-million dollar insurance policy from the moment your items are in our hands. Download the app to track your crew in real-time and communicate with them directly! Services: Residential Moving On-Demand Moving Store Delivery Storage Moves Junk Removal Donation Drops Business Moving College Move In Labor Only & more!
Overview

Hired 3 times

Serves Virginia Beach, VA

Background checked

5000 employees

8 years in business

Payment methods

This pro accepts payments via Apple Pay and Credit card.

Social media

Facebook, Instagram, Twitter

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

10 photos

Reviews

Customers rated this pro highly for value, professionalism, and responsiveness.

3.3

3 reviews

5
34%
4
33%
3
0%
2
0%
1
33%


pro avatar
Kali D.
4 days ago
·

Hired on Thumbtack

Hired on Thumbtack

The guys were very nice and helpful. However the company double booked me or something. They said I was upgraded for free to a van instead of a truck, but both a truck and a van ended up coming. And they charged me for both. I never called to dispute the second charge because all 4 of them helped move the item and I didn’t want them to not get paid. But it was a little frustrating. Other than that, they were punctual, got the job done, and I loved the ease of booking.

Details: 1-2 items • Other furniture items • Within the same building • Stairs to load items • No change in floors to unload items

Furniture Moving and Heavy Lifting
pro avatar
Brittany T.
Jul 8, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Was charged for 232 minutes of labor when the two guys were there for 29 minutes. Extremely frustrating and disappointing. Will not be using this service again. Customer service will not respond to emails or chats and there isn’t a phone number to call.

Details: 3-5 items • Bed frame • Other furniture items • Within the same building • No change in floors to load items • Stairs to unload items

Lugg | On-Demand Moving (Virginia Beach)'s reply
Hi Brittany! Thank you for taking the time to submit your review. We are very sorry to hear about your experience. We always do our best to be as transparent as possible regarding our pricing. If you'd like a more detailed explanation of your bill, please email support@lugg.com so we may assist you! While we don't have a live support phone number, we are available via email or via the chat feature on our website (lugg.com)! We'd love the chance to make this right, so we hope to hear from you soon!
Furniture Moving and Heavy Lifting
pro avatar
Stacey B.
3 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

Easy as 1-2-3!

Details: 3-5 items • Bed frame • Mattress • 5 - 10 miles • Stairs to load items • Stairs to unload items

Lugg | On-Demand Moving (Virginia Beach)'s reply
Hi Stacey! Thank you for taking the time to submit your review. We are so happy to hear that you had a great experience using Lugg and that your Lugger Crew provided you with 5-star service! We look forward to Lugging for you again soon!
Furniture Moving and Heavy Lifting
Credentials
Background Check

Alex Dolat

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    The cost of your Lugg ultimately depends on the vehicle that you select, the number of miles between the two locations, and the number of minutes spent at pickup and drop off. Please visit our website where you'll be able to get the best estimate and view the most accurate availability. Below I have included the dimensions of our Lugg vehicles. Please make sure to compare these dimensions, to what needs to be moved, as we cannot complete more than one trip or stop, per Lugg request. If not all items fit, you will have to request a second Lugg or cancel and request the correct size vehicle. Lugg Pickup Truck - will be at least 6ft long and 4.5ft wide. The crew can leave the tailgate open for extra length and secure your items with straps for transport. Lugg Van - at least 8ft long, 4ft wide, and 5ft tall (King or Cal King mattress will not fit in this option) Lugg XL - will be at least 10ft long, 6ft wide and 7ft tall. Please use promo code THUMBTACK5 and take $5 off your first Lugg!

  • What is your typical process for working with a new customer?

    We're available within 30 minutes or on the hour of your choice 7 days a week. Download the app or visit our website to get the best estimate, view the most accurate availability.

  • What education and/or training do you have that relates to your work?

    Each Lugg gets completed with care by our thoroughly vetted Luggers. They are background checked, backed by our insurance policy, and prepared to move big and bulky items with lots of smiles! They will do the impossible to load, haul and deliver your items safely.

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