From the quick response ( within 15 mins) by Michelle Mordue Helms to respond on thumbtack, to her paralegal Kelly who was very professional but personal when I called to make an appointment. Michelle had already informed her I would be calling. Got me in same day, took her time gathering my information, explaining everything to me. To ensuring me she had my best interest and would take care of me. When we finished our counsiltation meeting and I asked what I needed to do now, she said set back and let us do our job! Highly recommend her!