Coastal Group Inc, Realtors

In the beginning this tenant's family appreciated the fresh paint job, new flooring and other improvements which were made to this property. They also expressed appreciation for the prompt response to maintenance requests. However the property was not well cared for, and the carpet and house-cleaning upon his family's move-out required more than normal effort to get it ready. It is unfortunate that this tenant rated things for which Coastal Group Inc cannot prevent. Housekeeping issues after their family's Spring-time move-in which resulted in roaches. According to his review, it was not until 6 or 7 months later, (the following winter) that the roaches appeared. They were promptly treated. Separately, invasive, nesting squirrels were particularly active throughout Tidewater this past winter. When the problem was identified, it was acted on promptly. The Pest company made multiple visits to resolve the problem. And then the repair contractor went behind to repair the damaged wood fascia. The condo rules are the tenants responsibility. It's never a good idea to ignore notices from the association manager posted on the windshield . Parking the extra vehicle in the guest visitor's parking spaces for long terms is not tolerated in any communities. The tenant's vehicle was previously towed from the well-marked "fire lane" near his house. He asked to be reimbursed for the tow costs. Why would the property owner, in this case, an out-of-state single mom taking care of her elderly mother, be responsible for his vehicle being towed? ... not realistic. The real complaint is not what is written, but that his new residence was delayed and would be unavailable for 5 days. He was not able to vacate when agreed and scheduled. Coastal Group did not force his family to move out on schedule to move to a motel. Although it was disruptive to the schedule, his family was permitted to roll into the next month and pay half a month (not the entire month as the lease agreement required.) The clean-up after his departure took longer than expected, so the property owner was put at a significant disadvantage. It's the owner who should be complaining.....about his behavior toward her property. Coastal Group Inc and all its team members work diligently to make the renting experience enjoyable for our renters. It is our company mission to represent our many property owners well, to maintain their valuable properties, and to treat everyone equally with care and consideration.