Family Maid Cleaning Service
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The result of the carpet cleaning was poor. So much so that I had to hire another carpet cleaning professional (Forever Carpet & Upholstery Cleaning & Flooring) to come behind them the same day to clean the carpets again. Specifically, they did not pre-treat any problem areas (urine, high traffic areas, etc) and left stains they said couldn't be removed. They have a portable unit that I wouldn't recommend for a professional job (see first picture). Using tap hot water is not going to get the job done. I learned this the hard way, you should always get a professional who has a truck mounted systems that heats the water to at least 200+ degrees and has to ability to use professional grade detergents, enzyme treatments and peroxide treatment, if needed. Another very important point about this service. They did not wear mask or gloves at all while in the house or interfacing with me and since there is a pandemic those are basic requirements they failed at as professionals. It took them over six hours to complete the job. The second company I had come in completed the job on short notice (same day) and in 1.5 hours. I did pay Family Maid Cleaning Service because we had a business agreement but I didn't feel the results warranted them being paid. There is a difference between cleaning the carpets and the carpets being clean. See pictures below. They are all taken after they finished cleaning the carpets.Jun 25, 2020Verified
I used Family Maid Cleaning Services for my post move out carpet shampoo. They are completely 100% professional, did an EXCELLENT job, and cost a fraction of the fees that someone like Stanley Steamer charges. I would highly recommend their services to anyone that needs cleaning or handyman services performed.Apr 27, 2020
They came to our house and did an amazing job on cleaning our carpets! We can’t wait to use them again!Mar 6, 2020Family Maid Cleaning Service's reply
Family Maid Cleaning Service is THE BEST! Look no further, this is the cleaning company you have been looking for! Kelly is EXTREMELY professional, her communication is on point and the cleaning is perfection. I have to admit, I am not the easiest client, as I have a lot of things on the to do list at my house, but Kelly and her team worked through all of them with a smile and even went above and beyond to make sure I was pleased. I am beyond blessed that I found a genuine, reliable person who can help me with my home! Kelly, you are a gem and I am so lucky I found you. Looking forward to many more cleanings together! Thank you!Jun 17, 2020Verified
We hired Family Maid Cleaning Service to clean our new office in Winchester clinic. They did an AMAZING job! It was very important for us to have the space clean perfect before we had our clients begin services at the office. Will definitely use them again!Jul 29, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Prices vary.
- What is your typical process for working with a new customer?I do free estimates.
- What education and/or training do you have that relates to your work?I have taken classes.