FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. We provide clear estimates before any work begins, with no hidden fees or surprise charges. We offer maintenance and tune-up specials from time to time, and we’ll always explain your options so you can choose what fits your needs and budget. Payment is due at completion, and we stand behind our work—if something isn’t right, we make it right.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand the issue or goal, then schedule a visit to inspect the garage door or space in person. We perform a thorough assessment, explain what we see in plain language, and provide clear recommendations with upfront pricing. Once approved, we complete the work efficiently and cleanly, test everything, and walk you through what was done.
- What education and/or training do you have that relates to your work?
Our work is built on formal hands-on training in garage door systems, safety procedures, and mechanical repair, along with ongoing manufacturer and industry education. We focus heavily on proper installation, quiet-door performance, long-term reliability, and safety—especially spring systems, openers, and load-bearing components.