Roof Tec

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  For roof cleanings and drone treatments, we factor the size of your roof and the stories of your home. From here, we provide you a flat price without the added commission of a sales person or an estimator. If a customer looking to get our drone service can bring in 3+ other customers in the same neighboring area, we will offer a discount.

• What is your typical process for working with a new customer?

  When quoting repairs and replacements, we typically send out our estimator, so that we can see the project in person. This is because nobody likes surprises when it comes to cost. Many roofing companies just give you a quote based on satellite measurements… But how is that going to allow them to know if you need your fascia replaced, or that there is plywood that is rotted and will need replacing, or that you have mold in your attic? They won’t, and those issues will come as a surprise later… which can be detrimental to a project budget and timeline. After the roof is thoroughly inspected, we provide an estimate for the project. Then the ball is in the court of the customer to let us know if they would like to move forward, although we typically follow up just to check in. If the quote is approved: we sign contracts, collect deposit, and enter the customer into the queue of our accepted jobs. We typically take a different approach for cleanings and roof maintenance; by providing an estimate over the phone or by e-mail after factoring the square footage of your home, the pitch of the roof, and the number of stories. We also discuss things like the roofs current condition, when it was last cleaned, etc. to help determine the cost. If the project is very complex or we are not able to determine the things that we need to know to provide a cost by phone or email, we will send somebody out.

• What education and/or training do you have that relates to your work?

  Cleaning gutters is fairly straight forward. Cleaning asphalt shingles however requires a bit more skill and experience. For example, some home owners (and some contractors even) make the mistake of pressure washing the moss off a roofline. This accelerates the age of your roof and in some cases, destroys the shingles entirely. We use a much gentler approach that'll restore the look of your home while preserving the functionality of your roof. Previously working for a roofing company helped me discover many tips and tricks, as well as dos-and-donts of roofing.