FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing with transparent estimates. Diagnostic fee starts at $63, which is waived if you proceed with the repair. Most repairs range from $150-$450 depending on the issue and parts needed. We accept all major credit cards, cash, and digital payments. Senior and military discounts available!
- What is your typical process for working with a new customer?
First, we schedule a convenient appointment time for you. Our certified technician arrives on time, diagnoses the issue, and provides a detailed estimate before starting any work. Once approved, we complete the repair efficiently using quality OEM or aftermarket parts. We test the appliance thoroughly to ensure it works perfectly. Same-day service available for most repairs!
- What education and/or training do you have that relates to your work?
Our team has over 10 years of experience in appliance and refrigeration repair. We are EPA certified for refrigerant handling and continuously update our training on the latest Sub-Zero, Viking, Thermador, and JennAir systems. We attend manufacturer training programs and stay current with new technologies in commercial and residential refrigeration and HVAC systems.