FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always transparent and tailored to each project. We provide detailed estimates with no hidden fees, and we make sure you understand exactly what you’re paying for. We also offer competitive rates, occasional seasonal discounts, and package savings depending on the scope of work. Before any project begins, we review the full breakdown with you so you can make an informed decision with confidence.
- What is your typical process for working with a new customer?
Our process for working with a new customer is simple and transparent: Initial Contact: We start by discussing your project goals, budget, and timeline to understand exactly what you need. On-Site or Virtual Consultation: We meet to review the space, gather details, and answer any questions you may have. Detailed Quote: Based on the assessment, we prepare a clear, itemized quote with no hidden fees. Project Planning: Once approved, we coordinate scheduling, materials, and project timelines so everything is organized ahead of time. Completion & Walk-Through: After the work is completed, we walk through the project together to ensure everything meets your expectations. Support After the Job: We remain available for any follow-up questions or additional needs. This approach keeps communication clear, ensures accuracy, and makes the experience smooth from start to finish.
- What education and/or training do you have that relates to your work?
We have extensive hands-on training and experience in garage door installation, repair, and maintenance. Our background includes working with all major garage door systems—torsion and extension springs, openers, tracks, rollers, panels, and safety mechanisms. I’ve completed industry-standard training on proper installation, troubleshooting, and safety procedures, as well as manufacturer-specific certifications for several popular garage door opener brands. This training allows us to diagnose issues accurately, provide safe and reliable repairs, and ensure every installation meets current industry and safety standards.