FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
please call us for pricing as every job has its own cost.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is simple and stress-free: Initial Contact & Scheduling – I gather details about the appliance, brand, model/serial number, and the issue they’re experiencing, then schedule a convenient appointment. On-Site Diagnosis – I arrive on time, inspect the appliance, and run tests to identify the root cause. I explain the problem in plain terms and answer any questions. Upfront Estimate – Before starting any repair, I provide a clear, written estimate so the customer knows exactly what to expect—no hidden fees or surprises. All of my prices are clearly listed and transparent. I don’t offer discounts because my rates are already fair, honest, and competitive. Repair & Testing – If approved, I complete the repair using the right parts and tools. I then test the appliance thoroughly to make sure it’s working properly. Customer Walk-Through – I show the customer what was done, offer maintenance tips to prevent future issues, and make sure they’re fully satisfied. Warranty & Follow-Up – All work comes with a guarantee, and I’m available for follow-up if any questions or concerns come up after the service.
- What education and/or training do you have that relates to your work?
I have over 18 years of hands-on training and experience in appliance repair, starting with Sears Home Services. During that time, I received factory training from major brands like Whirlpool, Samsung, LG, GE, Frigidaire, KitchenAid, Maytag, and Bosch. In addition to being a factory-trained technician, I’ve kept up with ongoing industry updates, technical bulletins, and diagnostic advancements so I can service both traditional and newer high-efficiency and smart appliances. I’m also licensed, insured, and EPA-certified for working with refrigeration systems, which ensures compliance with safety and environmental standards. This combination of factory training, continuous education, and 16+ years of real-world troubleshooting allows me to provide customers with reliable, accurate, and long-lasting repairs.