FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a service call fee for the diagnostic visit, and that fee is applied toward the repair cost if you choose to move forward. I provide honest, upfront pricing with no hidden fees.
- What is your typical process for working with a new customer?
First, I schedule an appointment and arrive on time. I diagnose the issue, explain the problem clearly, and provide a repair estimate before any work is done. If the customer approves, I complete the repair and test the appliance to make sure everything works properly.
- What education and/or training do you have that relates to your work?
I completed professional appliance repair training, hands-on field experience, and continue to stay updated with manufacturer service manuals and new appliance technologies.