FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent, designed to offer you the best value for our expert services. We provide detailed estimates upfront to avoid any surprises. Ask about our seasonal discounts and loyalty programs for repeat customers. Additionally, we don't have hidden fees; what we quote is what you pay.
- What is your typical process for working with a new customer?
Our process begins with a free on-site assessment to understand your needs and the scope of the project. We then provide a detailed estimate and plan of action. Once approved, we schedule the service at a time that's convenient for you. Our team ensures thorough communication throughout the project, followed by a final inspection to ensure your complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team members are certified and trained in chimney and fireplace services, including installation, maintenance, and repair. We regularly participate in continuing education to stay updated on the latest industry standards and technologies, ensuring we provide the highest quality service.