FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent, upfront pricing to help you make an informed decision before reaching out. For most of our services, you’ll see an estimated price or hourly rate displayed directly on our profile — these are accurate for typical cases. Our service will cost at least that much. If your project is more complex or unclear, we offer onsite consultations to assess the scope and provide recommendations. Our standard fee for an onsite assessment is $125. Please review the pricing shown on our profile before submitting a request (including messaging, requesting a quote, checking availability, or requesting a call). We ask that only customers who are serious — and comfortable with our stated pricing — contact us.
- What is your typical process for working with a new customer?
Our process is straightforward, efficient, and built around clear expectations: 1. You review our pricing. Start by checking the pricing displayed on our profile and reading our pricing FAQ above. 2. You contact us if it makes sense. If our pricing aligns with your expectations, use one of the Thumbtack options to contact us (message, request a quote, check availability, or request a call). 3. We gather details. We’ll follow up in the Thumbtack message thread and/or by phone to learn more about your project. If the scope isn’t clear, we may recommend a paid onsite consultation (typically $125). 4. You receive a clear offer. In the Thumbtack message thread we will communicate a clear next step aligned with our displayed pricing. For complex projects we will also send you a written quote by email. (So we'll need to get your email address.) 5. You evaluate and approve the offer. Once approved, we manage the rest, we will get you into our schedule and work with you to get your work completed — on time, done right, and built to last. We appreciate serious inquiries and aim to make the entire process easy, organized, and professional from first contact to final invoice.
- What education and/or training do you have that relates to your work?
Our team has decades of combined hands-on experience in construction, home improvement, and property maintenance. We also stay up to date on best practices and safety guidelines for all the work we do. Additionally, as a registered, bonded, and insured contractor, we meet and exceed the standards required to legally and responsibly perform home improvement services in our area.