European Stone Works, Inc.
European Stone Works, Inc.

European Stone Works, Inc.

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Introduction: European Stone Works specializes in the craftsman aspect of natural stone countertops by using modern state of the art machinery combined with the skills of handcrafting- any custom design/edge can be achieved. From the initial sale each slab, quartz or tile is hand selected and designed your needs in mind while being prudent to one’s budget. During manufacturing and installation our specialized department of quality control inspects and analyzes all projects during fabrication to ensure the finished product is of high quality. We ensure all countertop profiles are a high polish, undersides polished smooth to be “chip free” and steel integration into the underside to ensure no cracking. Tile installations are seamless, designer and installer are on the jobsite to ensure proper execution and guaranteed workmanship. The installations are guaranteed and warrantied. Those who work at ESW most enjoy the environment which is a family, friendly oriented work place. Everyone works as a team and ensures that every project delivers and exceeds a client's expectations. While there are high level of expectations, everyone helps each other out.
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Tony D.
Nov 19, 2012
Chose them because of positive initial customer service experience. Problems started when we went to pick up our countertop. The cutout for the sink was one inch closer to the front edge than our drawing had indicated and the sink was mounted backwards from what we had requested. They offered to cut a new countertop for us and when we measured the second one, the cut was still not what we had asked for (now it was 1/2" more than requested from the front edge)! We decided to live with the miscut and brought the countertop and sink home. At home, we noticed that our overflow cover was broken and then later noticed that the corner of the sink had a crack in it. It appeared as if someone had dropped a tool inside the sink damaging both the sink and the cosmetic cover. When we notified them of what we had found, we were told that there is no way they could have caused the damage and that it left their shop fully intact. We tried to describe the damage and explain how it could not be caused with the sink attached to the countertop, but we have received no reply. Our belief is that the sink was damaged during its removal from the original countertop and that someone in the shop was fully aware of the damage that had been done.

FAQs

  • What education and/or training do you have that relates to your work?

    Our company is always researching new products and we are always sending our installers to new classes.

  • What types of customers have you worked with?

    The most common jobs that we are servicing are kitchen countertops and bathroom countertops projects.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Customers who are looking to hire a provider in our profession should always be asking for references and ask for jobsite referrals.