FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Base price: The base price of our products/services is competitive and reflects our commitment to quality and value offered to customers. 2. Discounts: We offer a variety of discounts, including volume discounts, seasonal promotions and special discounts for loyal customers. 3. Additional Fees: In addition to the base price, customers can find delivery fees, which are calculated based on the location and delivery type selected. There are no other hidden fees. 4. Pricing Policy: Our pricing policy is transparent and based on market and cost analysis. Any price adjustments are communicated to customers in advance. 5. Transparency: We are committed to transparency regarding our prices. All relevant information is clearly indicated on our website and communication materials.
- What is your typical process for working with a new customer?
Understanding needs: Firstly, I seek to understand the client's needs and objectives. This can be done through meetings, questionnaires or direct conversations to ensure I have a clear understanding of what the client hopes to achieve with our work. Initial proposal: Based on the information collected, I prepare an initial proposal that includes details about the services we can offer, estimated deadlines, costs involved and any other information relevant to the project in question. Discussion and negotiation: After presenting the initial proposal, I discuss the details with the client to ensure that all expectations are aligned. This may involve negotiations about scope, schedule and costs, if necessary, to reach an agreement that works for both parties. Contract: Once all the details are agreed, I prepare a formal contract that defines the terms and conditions of our work together. This includes responsibilities, deadlines, payments and any other clauses relevant to the project. Project execution: With the contract signed, we begin work as agreed. During this phase, I maintain open communication with the client, providing regular updates on progress, answering questions, and adjusting the course as necessary to ensure client satisfaction. Delivery and feedback: After the project is complete, I deliver the final results to the client and ask for feedback. This is critical to evaluating project success, identifying areas for improvement, and ensuring that all expectations have been met or exceeded. Ongoing Relationship: Finally, I establish a foundation for an ongoing relationship with the client. This may include post-delivery support, additional services or future collaborations, depending on the customer's needs and interests. This process is adaptable as necessary to meet the specifics of each client and project, ensuring effective and satisfactory collaboration throughout the entire work cycle.