NW Premium Hardwood Floors Inc

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Introduction

We do the job right from the first time with a high standard of quality work. We will take the time to make sure our customers are 100% happy with their floors: satisfaction guaranteed.

Overview

Hired 28 times

Background checked

License verified

5 employees

23 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Venmo.

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2020

Projects and media

47 photos

Projects and media

47 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

22 reviews

95%

Read reviews that mention:

Shao X.

Mar 11, 2024

Hired on Thumbtack

Vasily and the team did great jobs on my project. It’s a great work including handling round corners and leveling up subfloors. They also customer centric in many ways better than other teams. Would definitely consider working with him again for my future projects.

Details: Engineered hardwood • 1,001 - 1,500 sq ft • Solid wood • I will purchase the materials • Home

NW Premium Hardwood Floors Inc's reply

Shao, Thank you very much, it was very nice working with you! Look forward working with you in the future!

Floor Installation or Replacement

Pat N.

Jul 14, 2020

Hired on Thumbtack

Vasiliy and the team at NW Premium Hardwood Floors did an excellent job in refinishing my RedOak hardwood floors (circa 1954). As I had requested they applied a Swedish Finish and the floors are beautiful. The team was on-time, VERY clean and professional in every way. I will be working with Vasiliy for future projects! Thank you for such a great job!

Details: 251 - 500 sq ft • I do not need a stain applied • Residential

Hardwood Floor Refinishing

Cydny W.

Aug 23, 2019

Hired on Thumbtack

I sell Real Estate..I have worked with contractors for 30 years. NW Premium Hardwood Floors are excellent! Quick response, Very Professional quote, On the job on time! AND did Beautiful work. I have already referred them to another client.

Details: 501 - 750 sq ft • Room(s) not in a rectangular or square shape • I need a stain applied • Residential

Hardwood Floor Refinishing

Val K.

Jan 11, 2025

Hired on Thumbtack

I am suing NW Premium Hardwood Floors because although I paid them in full for replacing the floor in one of the rooms in my house, I ended up without the floor and with an unusable room. NW Floors refused to even admit that they screwed up let alone fix the problem. Long story follows. I hired them to replace carpet with hardwood in one of the bedrooms. Once they removed the carpet, a strong smell appeared in the room. The workers and the owner first insisted that they do not notice it and then said it is normal and will disappear shortly. As this was the first time I had a floor installed I thought maybe the smell is from the glues or fillers they use during the install so I allowed them to persuade me. They proceeded with finishing the floor and I paid them. A month later the room still smells to the point it is uncomfortable to stay in it. I called the owner, he was reluctant to do anything and insisted that we wait. Another month later the room still smells. I called the owner but he didn't return my calls. It was busy time with my work and I still hoped that the smell will disappear. Therefore I waited a couple months more with the room still unusable. I then called the company that supplied the wood. A representative stopped by, walked into the room, said he doesn't want to stay there a minute longer because of the smell and told me that most likely the smell is coming from the subfloor, i.e. the plywood onto which the hardwood is nailed. So it is not an unheard of problem, it seems. The owner of NW Floors still didn't return my calls. So I sent him a certified letter. That got his attention, he stopped by and said he doesn't smell anything. No surprise there because he was wearing a really thick coat of cologne. Have you ever met a contractor wearing cologne on the job? Anyway, he said if I wanted to fix all smells properly, he can lift the floor so that I can seal the subfloor. We will have to refinish then, he said. That sounded ok because refinish should cost less than the full install, right? I asked how much, he didn't say. So he started removing the floor. I looked at what he was doing and it was pretty clear that the wood will not be reusable. Once the floor was removed, the room was stinking really bad. The subfloor was really smelly. I put several coats of floor sealant on it and that took care of the smell. I then called NW Floors to put the floor back. The owner asked me to pay the full price of the install again. I said, I just paid you and ended up without the floor because you guys choose to ignore the smell despite my concerns. Why should I pay you the full amount again? What about the warranty you mention in the contract? In response he offered me 15% discount and said he is being very helpful. I disagreed, and he stopped returning my calls. So I hired another company to finish the job and now I'm going to court after NW Floors to recover the money I paid them. The job itself was not done very well either, definitely not "premium". For example, when I inspected the installed floor it turned out that the floor at the entrance of the room is at least a full inch lower than the rest of the room, so when you walk in you clearly walk uphill. It wasn't noticeable with the carpet, but was very clear with the hardwood. NW Floors just shrugged that off as normal. The other company I hired simply added some shims so that the floor is even. Then there are little things like leaving a lot of dings and scratches on the walls of the room or washing the finish off the tools into my landscaping. I mean, it might not be great landscaping, but I don't think washing some chemicals all over it is warranted. The owner is usually late. I get it, he has three kids and needs to pick them up. But I am a parent too and I am on time usually. Bottom line, everyone makes mistakes and no contractor is perfect. But any decent one would admit the mistake and try to fix it. I was trying my best to work with NW Floors to resolve the issues with the job they did. But the owner insisted that there are no issues and basically ignored my concerns. Why would I bother calling him if there were no issues? I suggest anyone who considers hiring him keep in mind that if anything goes wrong, you will be similarly ignored.

Details: Solid wood • 100 - 250 sq ft • Carpet • I need the professional to purchase the materials • Home

Floor Installation or Replacement

Michelle K.

Jul 9, 2020

Between the kids and the dog, my floors were pretty beat up. Now they look like new! Vasiliy was always quick to answer any of my questions. I love my new floor!

Credentials

License

License Type: Construction Contractor (WA)

License verified on 2/2/2024

Background Check

Vasiliy Bagniy

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Customers will need a detailed quote to see an accurate project cost. Detailed quotes protect from extra, unexpected expenses in the end as well. Whereas some providers may offer minimal prices, added fees may be tacked on that make the project more costly than initially expected. We aim to be transparent and honest in our pricing, so there are no unexpected charges.
What is your typical process for working with a new customer?
While I have an experienced crew that works with me, I am also present on every jobsite throughout the duration of the project—overseeing every last detail. Our craftsmanship is of the highest quality found anywhere—something I'm very proud of. Over the years, I have enjoyed meeting or exceeding the expectations of many happy clients, and I'm honored that we have received an Angie's List Super Service Award for excellence in customer service and quality workmanship each year for the past 10 years. Since nearly 75% of our business comes through referrals, each client's satisfaction is extremely important to me. We strive to deliver exceptional results—for every customer, every time. My hope is that we will earn the opportunity to meet or exceed your expectations too. Thank you for considering NW Premium Hardwood Floors for your next project.
What education and/or training do you have that relates to your work?
Not knowing the language at first, my uncle took us in to work with him in his hardwood flooring business. He had been in this business for over twenty years, and was considered an expert by all accounts. My brothers and I worked side-by-side with our uncle on a daily basis. Eventually, we became experienced enough to be able to go out on projects by ourselves, and finish them to the level of quality he expected and was known for by his customers. Over time, he taught us everything he knew—passing on his extensive knowledge and experience in this craft. After several years of working for my uncle, I decided to fully pursue the “American Dream” and go out on my own—starting my very own hardwood flooring business. Over eighteen years and hundreds of satisfied customers later, I still really enjoy my work! We do all kinds of projects, and the constant variety is what keeps things interesting, and makes this job so fun for me.

NW Premium Hardwood Floors Inc

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