Alchemy Entertainment & Events
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Customers rated this pro highly for work quality, professionalism, and value.
- What should the customer know about your pricing (e.g., discounts, fees)?
We do have standard prices, which are outlined on our website. While we work to accommodate a variety of budgets and requirements, we encourage prospective customers to price shop with other DJ's in our area. Although we often discount our services so we can meet the needs of our clients (including regular discounts to schools and non-profit organizations), our team also works incredibly hard to earn the 5 star reputation we have gained! We are confident that any quote you receive has been offered at the best possible rate given the specifications that you provided. Likewise, if a member of our team suggests an add-on or adjustment which changes the price, we are doing this to ensure the quality and integrity of your event. Our first responsibility is ALWAYS the best interest of our customers.
- What is your typical process for working with a new customer?
One of the most important aspects of working with a new customer is getting our team and customer(s) together so they can get to know each other (depending on schedules, our initial consultation may be in-person or via a phone conversation). We feel that it is extremely important that there is a positive chemistry so both parties can work well together. Following the consultation, our team and our clients will go over the details of the event (when, where, how long, etc) and will discuss any special requests or requirements to ensure we have ample time to prepare. Our team also goes over music/lighting/specialty options to begin creating custom components for events (as needed). Following the event walk through, we set up our clients via our cloud-based Client Portal, which provides our clients access to customized online information forms, direct messaging with their team, a payment portal, and direct access to both our library and Billboard 200 music charts (for sampling and creating Must Play/Do Not Play lists). Our team is available via phone or e-mail following this to answer questions, follow up, or make adjustments until the date of the event, and all forms are available for edit until 5 days prior to the event. Finally, at the availability of our customers (and the venue), our team will meet with the customer to do a walk through of the event location, verify load in availability, meet site staff, double check power and space requirements, and to take photos for preparation. Prior to the day of the event, our team will confirm all details with our customers; likewise, we will text/e-mail our customers if they are not on site when we arrive.
- What education and/or training do you have that relates to your work?
Our team all has extensive industry training before ever running events. Each member of our staff is required to take ongoing training courses, and must work several hundred hours of supervised events (roughly 1 year of bi-weekly events), unless previously experienced/certified.