All City Cleaning Services LLC

Olympia, WA

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About this pro

How does your business stand out?

We strive to go above and beyond and offer all cleaning services to our customers. We GUARANTEE we can remove hard water from your glass shower doors.

What do you enjoy about the work you do?

I love when we are finished cleaning the customers are very surprised wondering how we got their home so clean.

Location

Olympia, WA 98516

Years in business

10

Number of employees

6

Times hired on Thumbtack

17

Reviews

13 Reviews
  • Mary-Lou O. Mar 3, 2017
    House Cleaning
    Verified Review
    Thorough Cleaning Company
    The ladies did a great job cleaning the house that hasn't been really kept up for at least 5 months.
  • Teresa J. Mar 30, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Julia and her crew are top notch! They were so flexible, agreeing to come back to the site same day after encountering challenges with the water not working. We got the water working and she was able to complete the job quickly and completely in a very professional manner. I would definitely recommend her to anyone looking for a clean, thorough job. I would certainly hire her again. Thank you, city cleaning services!
  • Kathy P. Sep 3, 2015
    All City Cleaning has been providing excellent service at my home for over a year. The team is thorough and comes prepared to work steadily without a lot of discussion about what needs to be done. Highly recommended, 5 stars all around!
  • Miccah W. Aug 22, 2015
    I found Ms Julie & All City Cleaning Services in Amazon local. They had the best rate and feedback so I decided to give them a shot. Brie did a wonderful and thorough job that we decided to continue with All City Cleaning. Thank you Ms. Julie & Brie! We highly recommend your company & services!!!
    Julia S. Aug 26, 2015

    Thank you so much for letting us clean your home. Brie just adores you as well. Please let us know if there are any other services we offer that you or your friends and family could use!

  • Laura D. Aug 22, 2015
    I have had this company cleaning for us for the last 6 months and they do an excellent job. They arrive on-time, and I love their attention to detail. The staff is courteous, professional and trustworthy. They really get things clean and I would strongly recommend them.
    Julia S. Aug 26, 2015

    Thank you for the recommendation Laura. Please let us know if there are any other services we offer that you or your friends and family could use as well!

  • Megan L. Aug 22, 2015
    Julia and her team have been cleaning my home for 4 years now. They are reliable, professional, and a joy to work with. I trust them wholeheartedly in my home. I appreciate that they use green cleaning products - no harsh chemicals for my kids. The day they come is always like a breath of fresh air and a highlight of my month!
    Julia S. Aug 26, 2015

    Thank you for the fantastic review! We really understand the importance of a toxic free environment for both our employees as well as our customers. Thank you for letting us take great care of your home and look forward to cleaning it for many years to come.

  • Anna M. Aug 8, 2014
    Their cleaning services are awesome and the staff is friendly! I have called to have last minute services done and they are always willing to accomodate my request.
    Julia S. Sep 2, 2014

    Thank you for the review Anna! It has been a pleasure cleaning your home for over 3 years.

  • Bill And Tracy O. Jul 9, 2014
    Love coming home to a clean house and shiny kitchen! Have been most satisfied with Julia Silva and the All City Cleaning team. Yes, on time, or they let us know if running late. On the flip side, they have been flexible when our schedules required a change in times. . Quality work. They also do a thorough job on windows and blinds, scheduled separately.
    Julia S. Sep 2, 2014

    Thank you Bill and Tracy for letting us take great care of your home as well as interior and exterior window cleaning.

  • Jennifer D. Jul 8, 2014
    This was the best service I have ever had from a cleaning company. From start to finish I was very impressed at how detailed and complete Julia and her crew were. I had guest coming for a week from out of town and needed someone out quickly so my house would be ready. I don't clean often and have 3 kids so I really needed a deep cleaning. Julia came out and went over all of the things that were must haves for my service and her crew covered all of those things and more. I honestly don't remember my house being this clean before. I have to say that I have hired 3 other cleaning companies in the past - 2 big chain companies and 1 other family business and no other compares to the quality of service I received. I will definitely hire her again as a gift to myself!!!
    Julia S. Sep 2, 2014

    We are very happy to have been able to clean your home!!!

  • Pat S. Jul 8, 2014
    All City Cleaning has exceeded my expectations each time that I have booked them. They are extremely thorough and efficient. I have never used a better cleaning service! I highly recommend them!
  • Ken D. Jul 5, 2014
    My experience with All City was a horrible one. I haven't had a need to have a company come and clean my home, but with the tasks of getting a home ready for listing, I wanted one less thing to do. I started with calling various places and getting quotes. Most places gave me a quote over the phone, mainly hourly rates. I wanted a realistic quote by having someone come to my home to see the condition and what I expected. Julia came over and we discussed what the definition of "deep cleaning" meant. She told me the home would be spotless, like a brand new house. I told her my intent was to put the home on the market. We went into some details about walls, base boards, trims, and it seemed our definition of a "deep cleaning" was simpatico. We continued upstairs and she told me the banisters would be spotless, chandelier would be dusted and spotless, hard water stains on shower door, etc. I then asked her for an honest quote after seeing the condition of my home and expectations. She quoted me 6 hrs x two people = 12 hrs @ $35 dollars and hour. My wife and I discussed it and call her back to schedule. The day arrived and Julia was no where to be found. Two workers arrived and were approximately 30 minutes late. I wanted to ensure what was discussed earlier was still understood. I felt there was a communication barrier and decided to call Julia to alleviate any confusion. She ensured me everything was fine. I came home an hour before the 6 hour quote and the workers still had the entire down stairs to do. I decided to call Julia, to keep her informed of the progress and how I felt about the cleaning experience so far. She told me to let her workers know what I saw and have them clean it. (The downstairs still needed to be done) and any time over I would have to pay. I felt I shouldn't have to pay for extra hours due to it not being done as expected. I wanted Julia to come over to see my home to capture the same picture and to understand where I was coming from. I asked about payment and she told me the bill would be emailed to me. The workers finish and leave my home. ( It took an 1.5 hours to clean my downstairs. Which includes a half bath, living room, breakfast area, kitchen, dining room, and family room. The messiest part of the home. It took 4.5 hours to clean stairs, laundry room, three bedrooms, and two bathrooms). I called Julia again and insisted she see my home and how I felt about this whole experience. The workers returned to fix some of the things my wife and I noticed. I had to point at things with a wet rag and do some scrubbing too. Julia finally arrived and ask about the check. (I thought the bill was going to e-mailed to me.) At first she was all about customer satisfaction. She asked what was wrong and I showed her places where it wasn't cleaned. She told her workers in Spanish and they clean the areas. I told her baseboards, cabinets in the kitchen, the back-splash in the kitchen. It turned into I showed, someone wiped, and I had to continue showing. During this Julia's frustration started billowing. The back-splash in our downstairs bathroom had something on it. (So it wasn't cleaned. How it got there I don't know, but the point is... it wasn't cleaned.) That's when she exploded. Her husband told me I was too picky and that they weren't going to clean it. Julia told me no cleaning companies clean like that, etc, etc, etc. Here is a list of things that weren't done. -Tooth paste on cabinets in master bathroom. I looked and noticed tooth paste. I had to have the workers come back and wipe it off. -Chandelier she pointed out to be spotless. Wasn't done. At all. -Base boards, Cabinets, Window ledges (inside), any wooden surface in the home were dusted not wiped through out the whole house. -Carpets were vacuum very well. I still had little things on my carpet. Also, she told they have their own equipment. They USED my VACUUM. -They told me they mopped the floors. My floors do not looked mopped. -They used my phone charger to charge their phone. Seriously. -Doors were not wiped off through out the whole house. -Back of toilets were not cleaned. Conclusion: I want to give an honest opinion and my experience was horrible. In retrospect, there was no crew leader to lead and ensure expectations were met. Due to the lack of a crew leader, she did not show in the beginning or at completion until it came to payment. Our first visit with Julia, she did not bring a check list, what she offers to clean, she DID NOT write anything. She was very cordial until the end, when there were issues. The things that were discussed were not done. My home was cleaned as in floors were swept/mopped??, mirrors cleaned, carpet vacuumed (with my vacuum cleaner and not very good. I have good carpet), dusting (except for the chandelier), the shower doors she praised about were cleaned, and oven was cleaned. I consider that to be clean, as in an everyday clean. It's the same cleaning I would do, but I paid someone to do it for me, sucks to be me, and I could of done it in less than six hours. The cleaning I expected to pay for was the "deep cleaning" I didn't want to do. The things discussed and agreed upon, and the expectations were not met. I told them not to enter or clean any of the closets due to firearms and they didn't need cleaning. The closets were entered, that's where my vacuum cleaner came from and our weight scale was place in another closet. (Integrity issue.) I would not recommend this cleaning company to anyone, but if you decide to I would have everything in writing, take before and after pictures, and if it's a "deep clean" (The kind you want when you list your home), go with another company.
  • Sara J. Jun 26, 2014
    House Cleaning (One Time)
    Verified Review
  • Clay B. Jan 4, 2013
    House Cleaning (One Time)
    Verified Review