FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should understand that pricing in the sewer/drain world varies based on the unique needs of each project. Because every situation is different, it’s hard to give an exact price upfront. Pricing will be determined after we assess the specific project details, ensuring fairness and accuracy in the cost estimate.
- What is your typical process for working with a new customer?
When working with a new customer in the sewer/drain world, we start by having a conversation to understand their specific concerns and needs. We then assess the situation by inspecting the site and recommending a customized solution. Throughout the process, we maintain clear communication, execute the work efficiently, and follow up to ensure satisfaction. This approach ensures that we address the unique needs of each customer and deliver effective solutions.
- How did you get started doing this type of work?
years ago, we ventured into the sewer world by focusing on rehab work and providing services to residential customers. It was our entry point into the industry, and since then, we’ve grown and diversified, but our commitment to quality and customer satisfaction remains unchanged.